Case Studies

Life Time Fitness - Member Acquisition

LTFMemberAcquisitionReward Customer Loyalty

Their Goal
Life Time Fitness was looking for a program that would boost attendance to their open house tours and reward existing members for referring their friends.  The incentive needed to be applicable to a wide range of people and easily applied to their specific geographic locations.

The Solution
Life Time Fitness decided to use a Restaurant.com customizable automatic email to send out $50 Restaurant.com Electronic Certificates. During six open-house weekends, these gift certificates were a gift for joining and as an incentive to attend the open house itself. As a customer loyalty incentive, any existing member who referred a prospect that ultimately joined the club also received a $50 Restaurant.com Electronic Certificate via email.

The Results
The promotion with Restaurant.com helped Life Time Fitness increase membership, especially through referrals, and substantially increased their email database of potential leads. The promotion was easily applicable since Restaurant.com offers more than 18,000 partners across the country. Due to the success of this promotion, a co-branded website was created for the redemption of these Electronic Certificates that further promotes the Life Time Fitness brand.

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